Service monitoring

ATM Monitoring

Know which ATMs are about to fail or run out of cash, and get the right team there before customers notice.

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Ahead of the outage.The right team, before customers notice.

ATM Monitoring sees faults and failures forming in real time and gets the team that owns the fix moving before service drops.

WatchDispense errors start creeping up on a busy branch ATM that still shows as online.
AnticipateOllandi expects the dispenser to fail before the evening rush. It checks cash levels, hardware history, and which vendor owns the fix.
CoordinateThe right vendor gets a ranked case and a service window before the terminal goes down.
ProveOllandi confirms the ATM keeps dispensing through the rush and completes the record.
ATM MonitoringCase 0142AHEAD OF OUTAGESeen 02:04 · handled before customers noticed

Case timeline

  1. Watch

    Dispense errors start creeping up on a busy branch ATM that still shows as online.

  2. Anticipate

    Ollandi expects the dispenser to fail before the evening rush. It checks cash levels, hardware history, and which vendor owns the fix.

  3. Coordinate

    The right vendor gets a ranked case and a service window before the terminal goes down.

  4. Prove

    Ollandi confirms the ATM keeps dispensing through the rush and completes the record.

Evidence linked

ATM monitoring and transaction data
Cash and cassette telemetry
Hardware and software events
Network and communications status
Vendor, location, and service level records

Ownership

Send the fault to the right team or vendorNOC
Prioritize by impact on customers and serviceVendor
Prepare controlled diagnostic or recovery stepsField crew

What it covers.And who it calls.

Know which ATMs are about to fail or run out of cash, and get the right team there before customers notice.

Watches

  • Terminal availability and transactions
  • Cash, cassettes, and dispensing
  • Hardware, software, and communications
  • Vendors, branches, and service windows

Finds

  • Falling availability across the estate
  • Dispensing, cash, or hardware faults
  • Communication and software failures
  • Service level breaches before they happen

Explains

  • Whether a fault is one terminal or estate-wide
  • The likely cause: hardware, cash, network, or software
  • Which customers, branches, vendors, and service levels are affected
  • Who should act next

Coordinates

  • Send the fault to the right team or vendor
  • Prioritize by impact on customers and service
  • Prepare controlled diagnostic or recovery steps
  • Confirm the terminal and estate are back

How Ollandi stays ahead.Watch, anticipate, act, prove.

The same loop runs on every signal, all the time: watch it, see where it is heading, act within your rules, and keep the proof.

01Watch

Dispense errors start creeping up on a busy branch ATM that still shows as online.

02Anticipate

Ollandi expects the dispenser to fail before the evening rush. It checks cash levels, hardware history, and which vendor owns the fix.

03Coordinate

The right vendor gets a ranked case and a service window before the terminal goes down.

04Prove

Ollandi confirms the ATM keeps dispensing through the rush and completes the record.

Evidence it reads

ATM Monitoring connects to the systems you already run. Nothing to rip out.

ATM monitoring and transaction dataCash and cassette telemetryHardware and software eventsNetwork and communications statusVendor, location, and service level records
See all integrations

Ahead of every fault

Every early warning reaches the NOC, vendor, or field crew that owns the fix, ranked by the customers it would reach.

01SeeFaults forming, before customers report them.
02RouteThe owner gets the case, with the evidence attached.
03ConfirmService holds and the record is complete.
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Put ATM Monitoring to work.See it on your own systems.

Tell us the services you run. We will show you what Ollandi would see, and what it would do.

Get startedRequest a demo